Submission Process of Online Application for new/ enhancement of water supply and
sewerage connection
1) Customer has to apply for New/Enhancement/Feasibility receipt of water or
sewerage connection by logging into HMWSSB website
www.hyderabadwater.gov.in by filling online application form. No physical
application form will be accepted. Download here Guidelines for filling the
application.
http://www.hyderabadwater.gov.in/wwo/ui/guide.pdf2) Alternatively Customer can apply for New/Enhancement of water or sewerage
connection from the Kiosk made available at all the HMWSSB cash counters
Download here List of Cash counters with address enclosed.
http://www.hyderabadwater.gov.in/wwo/ui/cas.pdf, HMWSSB Help desks located at
O&M Division offices and Head office at free of cost.
3) Entering the Mobile number of applicant is mandatory for any application
4) After entering details such as name, address, locality, area, contact number etc., a
copy the application form will be generated and can be downloaded for printing
from website consisting of customer details along with a unique File Number.
Customer has to refer this File number for all purposes.
5) Customer has to pay the processing fee within one week from date of application if
not the application will be lapsed.
6) An SMS will be sent to consumer requesting to pay processing fee against the file
number.
7) Customers can make payment of processing fee at any of the HMWSSB cash
counters (List of Cash counters with address enclosed) in CASH/ DD (or) Online from
HMWSSB website
www.hyderabadwater.gov.in referring the File Number.
8) On receipt of the processing fee an acknowledgement SMS will be sent to the
Customer containing the details of the Section Manager to whom his application is
forwarded for Feasibility with contact number of section Manager.
9) Customer can view the status of application at HMWSSB website
www.hyderabadwater.gov.in at any point of time.
10) Once feasibility is verified by the GM(O&M) concerned, a downloadable intimation
sanction letter will be generated requesting the customer to submit necessary
documents at the O&M Division office to process the file.
11) A copy of intimation letter to customer will be dispatched through post by the
concerned GM (O&M).
12) An SMS will be sent to the Customer with information that the connection is
provisionally approved and with a request to submit necessary documents for final
approval at GM (O&M) Office.
13) Once necessary Documents are verified the GM (O&M) gives final approval for the
feasibility and generates intimation letter for payment of connection charges and
communicates the same to customer by post.
14) An SMS will also be sent to the Customer informing that file has been sanctioned
requesting to pay connection charges. Customer can collect or download the
intimation letter from
www.hyderabadwater.gov.in15) If rejected intimation letter and an SMS will be sent to the customer with reasons for
rejecting the application.
16) Customer can also download the feasibility report and the sanction letter for
payment from the HMWSSB website.
17) Customers can pay Connection charges at any of the HMWSSB counters (or)
online.
18) On payment of connection charges, a Sanction order will be generated and will
be communicated to customer by post by the GM (O&M) concerned.
19) After payment of connection charges an SMS will be sent to customer with the
information of the GB contractor and his contact number who will execute the
connection at customer premises.
20) After releasing the connection the GB contractor will provide the date of boring in
the application screen to generate boring slip, the same will be verified and
approved by concerned section manager.
21) Once connection is approved by the manager Consumer Account Number(CAN)
will be generated.
22) Once connection is released a document will be provided to the customer giving
details ofalong with customer account number
